Hospitality industry refers to companies and organizations which provide customer service and accommodation to guests. It covers hotels, restaurants, and tourism. So, how much do you know regarding this industry?
A set of the curriculum focuses on basic skills involved in dealing with guests. Hence, it will make you understand cultural diversity in order to build a relationship to increase repeat customers. This course is highly recommended for professionals working in this industry who wants to improve their work ethics. However, it also welcomes people who want to get a career in this industry.
I'm a graduate of hotel and restaurant management. I experienced working in front office and concierge departments in leading hotels in the world. So, I was trained regarding the social responsibilities of different organizations.
This course is highly-motivational because of its holistic approach. First, you will be informed of what to say on each scenario. You will read dialogues and be engaged in role plays. Lastly, you will apply it through fun activities related to work experiences.