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Hotel English: Attending to Guest's Query English course


About me


Trainer Jenna

Speak English

From Philippines

has taught 81 sessions.

Learn from the expert! I am a Business Coach, Training Manager, and a Cambridge Certified Teacher to teach IELTS and TOEIC. I have been training business executives for more than 2 years. FREE MATERIALS, PROMOS, AND DISCOUNTS, just check my profile!

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Teacher can create unique lessons based on your need

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Information of the Courses

  • Language Levels

    Beginner 1 - Advanced 2

    Can read a very short, rehearsed statement.

  • What Will I Learn?

    After completing this course, students will respond properly and be more confident in dealing with guests whatever nationality they have.


Hospitality industry refers to companies and organizations which provide customer service and accommodation to guests. It covers hotels, restaurants, and tourism. So, how much do you know regarding this industry?

A set of the curriculum focuses on basic skills involved in dealing with guests. Hence, it will make you understand cultural diversity in order to build a relationship to increase repeat customers. This course is highly recommended for professionals working in this industry who wants to improve their work ethics. However, it also welcomes people who want to get a career in this industry.

I'm a graduate of hotel and restaurant management. I experienced working in front office and concierge departments in leading hotels in the world. So, I was trained regarding the social responsibilities of different organizations.

This course is highly-motivational because of its holistic approach. First, you will be informed of what to say on each scenario. You will read dialogues and be engaged in role plays. Lastly, you will apply it through fun activities related to work experiences.

What will students need to know or do before starting this course?

  • Student needs to have basic knowledge regarding hospitality industry (tourism and hotel).

Who is your target student?

  • Hotelier - Professionals working in a hotel
  • Business People
  • Students with majors related to Tourism and Hospitality Industry
  • Aspiring Business English Teacher

At the end of your course, students will be able to…

  • equip you with basic knowledge regarding hospitality industry
  • enhance your communication skills through initiative
  • provide a quality customer service to your guests


  • Lesson 1: Introducing the hotel's restaurant

  • Lesson 2: Giving information on corporate events

  • Lesson 3: Checking out

  • Lesson 4: Recommending places to see

  • Lesson 5: Recommending places to eat

  • Lesson 6: Recommending a place to shop

How to start?


  • After buying courses, you can arrange the them according to the teacher’s schedule.
  • If the teacher is able to do “Instant Tutoring”, you can make an appointment with the teacher at the upcoming time.
  • If the teacher is not online, the fastest possible course is 24 hours later.
  • If the available time on teacher’s calendar isn’t convenient for you, you can click “Contact Teacher” on the right to discuss with the teacher.

Purchasing notice:

  • The duration of a trial session is about 25 minutes.
  • The duration of a private session is about 50 minutes.


  • Enter the website 10 minutes before the class starts. Click “Calendar” on the function bar, find the class, click “Go to class”, and then you will be in the classroom on ZOOM!
  • If you haven’t downloaded ZOOM, the system will direct you to download it when you first click “Go to class”.
  • You can use ZOOM for classes both on your phone and computer. (Please download ZOOM in advance if you choose using phone for the class. )
  • In order to have a successful class experience, we suggest you use a microphone or headphones/microphone combination, and ensure that your network is stable prior to the class. You may also use a high-definition video camera (optional).
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