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Telephone Etiquette English course


About me


Trainer Jenna

Speak English

From Philippines

has taught 81 sessions.

Learn from the expert! I am a Business Coach, Training Manager, and a Cambridge Certified Teacher to teach IELTS and TOEIC. I have been training business executives for more than 2 years. FREE MATERIALS, PROMOS, AND DISCOUNTS, just check my profile!

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Teacher can create unique lessons based on your need

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Information of the Courses

  • Language Levels

    Beginner 1 - Advanced 2

    Can read a very short, rehearsed statement.

  • What Will I Learn?

    After acquiring the knowledge and best practices in this course, student will be knowledgeable on how to handle telephone queries.


This course tackles the best practices on handling and making telephone calls. Of course, it's not only for those who always talk over the phone. It's also suitable for business people who want to be professional when making an appointment over the phone. Talking over the phone is totally different than face-to-face conversation. When talking over the phone, the tone of your voice explains your emotion. That's why you really need to be cautious or else you'll loose that client.

This course is highly recommended for people working in customer service or administrative task. I worked for outsourcing for more than 3 years. I usually deal with clients over the phone so I can share my life experiences, too.

This course is highly-motivational because it is student-centered. First, you will be informed of what to say on each scenarios. You will read dialogues regarding the scenario. Lastly, you will apply it in your own work experience.

What will students need to know or do before starting this course?

  • Student need to be cooperative and determined.
  • Whatever level you belong to, you can just listen attentively and be a sponge to absorb the lesson especially the techniques to follow.

Who is your target student?

  • Business people
  • Students with business-related majors
  • Aspiring Business English teachers
  • Workers who always handle calls (customer service, secretary, executive assistant, admin staff, etc.)

At the end of your course, students will be able to…

  • respond professionally on telephone queries
  • make concise telephone query
  • handle a complaint over the phone efficiently


  • Lesson 1: Understanding Telephone English and Answering the Phone

  • Lesson 2: Transferring a Call and Taking a Message

  • Lesson 3: Handling Inquiries and Complaints

  • Lesson 4: Giving Directions and Instructions

  • Lesson 5: Making a Call and Inquiries

  • Lesson 6: Leaving a Message and Voice Message

  • Lesson 7: Dealing with Technical Difficulties and Making an Urgent Call

  • Lesson 8: Making an Appointment and Asking for Subscription Renewal

  • Lesson 9: Making a Complaint

How to start?


  • After buying courses, you can arrange the them according to the teacher’s schedule.
  • If the teacher is able to do “Instant Tutoring”, you can make an appointment with the teacher at the upcoming time.
  • If the teacher is not online, the fastest possible course is 24 hours later.
  • If the available time on teacher’s calendar isn’t convenient for you, you can click “Contact Teacher” on the right to discuss with the teacher.

Purchasing notice:

  • The duration of a trial session is about 25 minutes.
  • The duration of a private session is about 50 minutes.


  • Enter the website 10 minutes before the class starts. Click “Calendar” on the function bar, find the class, click “Go to class”, and then you will be in the classroom on ZOOM!
  • If you haven’t downloaded ZOOM, the system will direct you to download it when you first click “Go to class”.
  • You can use ZOOM for classes both on your phone and computer. (Please download ZOOM in advance if you choose using phone for the class. )
  • In order to have a successful class experience, we suggest you use a microphone or headphones/microphone combination, and ensure that your network is stable prior to the class. You may also use a high-definition video camera (optional).
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